Senior Data Analyst and Reporting

Joined a reporting team in a large private bank to drive digital transformation and data governance.

• Led migration and evolution projects of reporting tools as part of a major digital transformation initiative.
• Coordinated IT and business teams to ensure migration deadlines and objectives were met.
• Drafted specifications and oversaw testing and user acceptance phases.
• Implemented a data governance framework ensuring reliability, regulatory banking compliance and data valorization.
• Supervised implementation of best practices for managing customer reference data and critical data.
• Designed and drove dynamic dashboards for monitoring commercial and operational performance.
• Facilitated steering committees with commercial teams to analyze results and identify improvement levers.
• Recruited, trained and supervised a team dedicated to report production and delivery.
• Actively participated in data centralization and harmonization projects across subsidiaries (France, Germany).
• Contributed to defining common reference frameworks and standardizing reporting formats to improve comparability.
• Managed relationships with international stakeholders and arbitrated cross-functional project priorities.
• Technical environment: IBM Cognos, Power BI, Excel VBA, SQL, Access, Jira

Joined the reporting team of a private bank to develop decision-making solutions and structure data quality.

• Modeled and created reports on demand from managers on the IBM Cognos platform.
• Participated in business projects related to operational and strategic reporting needs.
• Contributed to implementation and maintenance of new decision-making tools.
• Intervened as IBM Cognos expert in cross-functional internal projects, sharing expertise.
• Documented all processes related to data management and exploitation to ensure traceability.
• Implemented quality controls to ensure data reliability and compliance with banking standards.
• Technical environment: IBM Cognos, Excel VBA, Access

Joined an operational team to produce HR and performance monitoring reports based on business data analysis.

• Collected, structured and analyzed data to produce reports for management teams.
• Ensured daily and monthly activity tracking (volumes, productivity, performance indicators).
• Created Excel dashboards for monitoring AHT (Average Handling Time) and individual agent performance.
• Collaborated with internal stakeholders to design workforce monitoring and recruitment request tracking tools.
• Technical environment: Excel VBA

Held IT support and data analysis role to ensure service continuity and monitor operational performance.

• Handled calls and managed tickets via internal support tool.
• Resolved technical incidents and processed user requests efficiently.
• Managed personnel entries and exits: creation, modification and deletion of access.
• Analyzed activity data and produced regular reports for management to track requests and incidents.
• Technical environment: Excel