Founder / Data Scientist
Founder / Data Scientist — Innovative Project (Diploma-Startup program) ○ Analyzed 234,933 historical calls to identify volumes, activity peaks, unhandled calls, and key operational limitations. ○ Prepared and quality-controlled a corpus of 6,069 multilingual audio recordings and segments, including 621 real calls. ○ Designed a Data/AI pipeline transforming unstructured voice data into actionable information for operators, from needs scoping through to a functional prototype. ○ Defined KPIs, evaluation protocols, and error analyses to measure the accuracy, robustness, and business usefulness of the system, with documentation of modeling choices. ○ Developed a web prototype integrating human validation, call history, and an operational dashboard.