Quality Systems Manager

Integration into the executive committee of an automotive sector plant as QSE² manager to drive compliance and operational transformation.

• Led internal and external audit programs as well as customer certifications (Ford Q1, Stellantis MPA, Renault ASES), achieving 97% on Stellantis MPA, 90% on Ford Q1, and 89% on Volvo SEM, with only one minor non-conformity under IATF 2026.
• Deployed QRQC and 8D methodologies, achieving 100% completion of impact analyses, a 100% on-time corrective action closure rate, and a 50% reduction in customer complaints.
• Structured and developed the QSE² team (11 people) through skills management and training plans, delivering over 30 training sessions (Project Quality 360°, Customer Expert).
• Piloted coaching, auditing, and awareness programs on-site, reducing workplace accidents by 60% and improving safety culture adoption across all departments.
• Managed quality data validation, non-conformity escalation, and dispute resolution with suppliers.
• Designed and launched a quality e-learning platform featuring over 30 modules, improving training accessibility and reducing onboarding time by 40%.
• Technical environment: Ford Q1, Stellantis MPA, Renault ASES, Volvo SEM, IATF 16949, QRQC, 8D, e-learning

Direction of the quality system department of a production unit to supervise and align the quality management system with performance objectives and indicators.

• Supervised the quality management system and drove quality key performance indicators in compliance with IATF 16949 and customer-specific requirements (CSR).
• Implemented and monitored indicators to track quality and production performance, achieving a 20% reduction in non-conformities.
• Set objectives, tracked individual performance, and structured skill-upgrading plans for the quality team.
• Identified and executed improvement projects, reducing operational costs by 10% and decreasing customer complaints by 25%.
• Prepared and conducted internal and external audits, achieving a corrective action closure rate exceeding 90% in less than 30 days.
• Technical environment: IATF 16949, CSR, KPI, Quality management systems

Acting as the customer/supplier quality interface for major automotive équipementiers (Stellantis, Renault, Ford, Volvo).

• Managed customer quality portals (Stellantis, Renault, Ford, Volvo) and directed incident and requirement processing, achieving 100% on-time closure of customer claims and recognition for Ford's best supplier performance (0 alerts/claims over 3 years).
• Led the internal/external audit program (VDA 6.3, LPA, product audits) with corrective action follow-up, achieving 95% audit compliance, 100% on-time closure of corrective actions, and reducing the UAP scrap rate to 30%.
• Trained, coached, and evaluated operational teams on 8D/QRQC methods, delivering over 50 training sessions and elevating 8D responsiveness to 100% (+40% problem-solving efficiency).
• Technical environment: Stellantis, Renault, Ford, Volvo, VDA 6.3, LPA, 8D, QRQC, Quality portals

Management of production quality and products within an automotive equipment manufacturer.

• Managed product quality through APQP/PPAP and validated reception protocols, ensuring compliance with customer requirements from the start of the series.
• Managed customer complaints via 8D reports and quality portals (Volkswagen, Mahle Behr, Webasto), improving response time from 10 to 6 days.
• Developed and standardized operational procedures, reducing internal non-conformities by 30% and improving process stability.
• Managed the ramp-up of 12 Volkswagen production lines from project launch to series production, with a record of zero major non-conformities during start-up audits.
• Technical environment: APQP, PPAP, 8D, Volkswagen, Mahle Behr, Webasto, Quality portals